FOR DENTISTS

Patient Journey Workflow

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1

Enquiry
  • Online

  • Offline

  • Onsite

  • Promotions

  • Discounts

2

Booking
  • Biodata capture

  • Reason for attendance

  • Medical information

  • Exemption validation

  • GDPR

  • Clinic information

3

Appointment
  • Pre Appointment data

  • Reception

  • Assistant handover

  • AV tools

  • Follow up email

  • Patient education

  • Videos

4

Payment
  • Transaction process

  • Payment Plans

  • Dental Finance

  • Discounts

5

Checkout
  • Appointment booking

  • Customer feedback request

  • Promotion Information

6

Analytics
  • Surveys

  • Data evaluation

  • Follow up information

  • Promotions

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"Life is balance of holding on and letting go."

- Rumi

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DENTISTRY POST COVID 19

As a Dentist I have been fortunate to work in many different international settings.

Key elements for quality and productivity become clear when a Workflow viewpoint is taken.

The Post Covid 19 world has had a direct impact on the Dental Industry, which will disrupt current work practices.

Digital technology will prove to be important to the Dental industry in how we evolve and benefit from the new normal.

As a Dentist and Google App Professional I would like to share strategies on how modern technology can be used to produce a positive impact.

The Workflow SOP model will be used as a point of reference to then be embellished with Digital tools to improve efficiency and consistency.

Collaboration and new ways of working, will be challenging and rewarding. Feedback is vital and I hope this page will become a platform for idea sharing.

Resources will be available and most importantly a place for your viewpoint to be shared.

Dental Workflow Operation Gearing Advisor